Once the needs assessment and programme design phase have been agreed, a detailed strategy is put in place within the budget and time-scale requirements agreed with our customers. As part of this strategy we may develop bespoke training products in-house or call in the expertise of external providers, depending on the specific needs of our customers.

Although we put a training plan in place, we are also acutely aware that these plans must be responsive to the changing priorities of the organisation and flexible enough to meet any new or changing training needs identified by our customers.