Consumer Information

Bank of England
The Bank of England sets interest rates to keep inflation low, issues banknotes and
works to maintain a stable financial system. The site provides information about
legislation, governance and structure of banking and also has extensive statistical
information and publications.

Consumer Direct
Consumer Direct is the government -funded telephone and online service delivered
in partnership with Local Authority Trading Standards Services. The well organised
and easy to use site offers information and advice on consumer issues and legal

Direct Gov
This is a Government information site giving access to information about all public
services, including sections on benefits and debt information.

Financial Services Consumer Panel
This is the watchdog that keeps the FSA in check. The site includes policy
statements and research concerning financial and banking matters.

The National Council for Civil Liberties (Liberty) on line guide to human rights and
how to enforce them.

Money Saving Expert
Martin Lewis is a specialist journalist dedicated to assisting members of the public
get value for money in purchases, services, insurance, overdrafts and mortgages
etc. This consumer advice website highlights deals, discounts and saving
opportunities. Lewis presents information in a comprehensible way and helps the
consumer navigate round ostensibly complex issues.
National Consumer Council See Consumer Focus.

Personal Finance Research Centre
University of Bristol site containing information on research undertaken on debt and
poverty issues.

Trading Standards Central
This site is supported and maintained by the Trading Standards Institute. It contains
general information and leaflets about consumer rights and provides a search
facility by location to find contact details of local trading standards departments.

TV Licensing
This site gives comprehensive information about TV licensing, including information
about the newly universal ‘cash payment scheme’, with optional text reminders. The
agency now has online facility for customers payments and change of details.