Terms and conditions

Terms and conditions of booking

Booking a course

Bookings should be made using the website booking form or direct email via bookings@trainonthetracks.com

Acknowledgement

We will send you confirmation email and other relevant details when we receive your booking. You will normally receive this within five working days.

Cancellations

All cancellations must be made in writing. Fees will be refunded (minus an administration charge of  £50 for Open Courses and £80 for In-house Courses) if you cancel a place more than 20 working days before the course. If 20 working days or fewer notice is given, we regret the full fee must be charged.

No exceptions will be made should a delegate fall ill or have an emergency which causes them to have to cancel their place on any training or event; it is highly recommended that an alternative delegate is sought by the booking organisation. We cannot be liable in any case of unforeseen occurrence in which cancellation or postponement of a training course or event is the result.

Important note

Our booking form constitutes a legally binding contract. We reserve the right to amend course details as necessary or cancel courses in the event of unforeseen circumstances. In the event of cancelling a course, we will endeavour to re-run the course at a later date or offer a full refund. However we disclaim any further liability and regret we cannot refund any expenses incurred, for example, travel costs or accommodation.

Venues

If you have any special requirements please contact us as soon as possible to discuss these on 029 20411155

Refreshments

Most open programme courses include lunch and refreshments throughout the day. Vegetarian cuisine is also available. Please let us know if you have any special dietary requirements and we will do our best to meet these.